Privacy Policy

FORTRESS TECHNICAL SOLUTIONS INC.

Effective Date: June 1, 2026

fortresstechnicalsolutions.ca | support@fortresstechsolutions.ca

Fortress Technical Solutions Inc. (“Fortress,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at fortresstechnicalsolutions.ca, contact us, or engage us for any of our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are the organization responsible for the personal information we collect.

1. Our ServicesFortress

Technical Solutions Inc. provides the following services, each of which may involve the collection of personal information:

•Managed Mobile Device Management (MMDM) — enterprise-grade mobile security and device management for Canadian small businesses

•SilverTech by Fortress — patient, in-home technology support and training for seniors

•Fortress Workspace — a mobile security subscription service for self-employed professionals, operated under a separate Privacy Policy available at fortressworkspace.ca

This Privacy Policy applies to the Managed MDM and SilverTech services and to your use of fortresstechnicalsolutions.ca. Fortress Workspace subscribers should refer to the Fortress Workspace Privacy Policy at fortressworkspace.ca for information specific to that service.

2. Information We Collect

2.1 Information You Provide to Us

When you contact us, request a consultation, or engage our services, we may collect:

•Your name and contact information, including email address and phone number

•The name and nature of your business (for Managed MDM clients)

•Details about your technology needs and current setup

•Any information you choose to include in messages sent through our contact form or by email

2.2 Information Collected During Service Delivery

When we provide services at your home or business premises, or manage your organization’s mobile devices, we may collect:

•Device information necessary to configure, manage, or support your technology (such as device model, operating system, and serial numbers)

•Network configuration details required to set up or troubleshoot your home or business WiFi

•Account credentials you choose to share with us for the purpose of completing a setup or support task — these are used only for that purpose and are never stored by usWe collect only the information necessary to deliver the specific service you have requested.

2.3 Website Visitors

When you visit fortresstechnicalsolutions.ca, our website platform (Wix) may collect standard analytics data such as your IP address, browser type, pages visited, and time on site. This is used to understand how visitors use the site and to improve it. It is governed by Wix’s own privacy policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

•To respond to your enquiries and provide you with a consultation or quote

•To deliver the services you have engaged us for

•To communicate with you about your service, including scheduling, updates, and follow-up support

•To send service-related communications such as invoices or receipts

•To improve our services and website

•To comply with our legal obligations under applicable Canadian lawWe do not use your personal information for unsolicited marketing, and we do not sell your information to any third party.

4. Who We Share Your Information With

We do not sell your personal information. We share it only in the following limited circumstances:

•Service providers — we use Wix to host our website and process contact form submissions, and standard business tools (such as email) to communicate with clients. These providers are bound by their own privacy policies.

•Technology vendors — for Managed MDM clients, device management is carried out using Mosyle Business (iOS) and Samsung Knox Manage (Android). These vendors process device management data as part of delivering the service.

•Legal requirements — we may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to comply with a legal obligation or protect the safety of any person.We do not share personal information collected in the course of SilverTech in-home visits with any third party, except as required by law.

5. Data Retention

We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. Specifically:

•Client contact and service records are retained for a minimum of 7 years following the end of the engagement, as required for tax and financial record-keeping under Canadian law

•Contact form submissions and email enquiries that do not result in an engagement are retained for up to 2 years

•Device configuration details are deleted once the service engagement is complete and the information is no longer needed

You may request deletion of your personal information at any time. We will honour deletion requests to the extent permitted by law.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, disclosure, and loss. These include:

•Using secure, encrypted email and communication channels where possible

•Not storing account credentials or sensitive configuration details beyond the immediate service need

•Limiting access to client information to personnel directly involved in service delivery

No method of electronic communication or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.

7. Your Privacy Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

•Access — request a copy of the personal information we hold about you

•Correction — ask us to correct inaccurate or incomplete personal information

•Deletion — request that we delete your personal information, subject to legal retention requirements

•Withdrawal of consent — withdraw your consent to our collection and use of your personal information, noting that this may affect our ability to provide services to you

•Complaint — file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe we have not handled your personal information appropriately

To exercise any of these rights, please contact us at support@fortresstechsolutions.ca. We will respond within 30 days and may need to verify your identity before processing your request.

8. Children’s Privacy

Our Managed MDM service is intended for businesses and is not directed at individuals under the age of 18. Our SilverTech service is provided to adults. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy at fortresstechnicalsolutions.ca with a revised effective date and, where appropriate, notify existing clients by email. Your continued use of our website or services after an update constitutes your acceptance of the revised policy.

10. Contact Us — Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Fortress Technical Solutions Inc.

Email: support@fortresstechsolutions.ca

Phone: 416-200-1212

Website: www.fortresstechnicalsolutions.ca

Subject line: Privacy Inquiry

We are committed to addressing your privacy concerns promptly and transparently.

11. Regulatory Authority

Fortress Technical Solutions Inc. is a Canadian corporation subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are not satisfied with our response to a privacy concern, you have the right to contact:

Office of the Privacy Commissioner of Canada

Website: www.priv.gc.ca

Phone: 1-800-282-1376